Shipping & Policies


Processing time

The time I need to prepare an order for shipping varies. For details, see individual items.

Estimated shipping times

  • Europe : 3 - 10 business days

I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment Options

Secure options
  • Accepts Etsy gift cards

Returns & Exchanges

I gladly accept returns and exchanges

Just contact me within: 3 days of delivery

Ship items back to me within: 14 days of delivery

I don't accept cancellations

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
  • Items on sale

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Frequently Asked Questions

Care instructions

Spot Cleaning:
1. Dilute the Sheepskin Shampoo concentrate into a spray bottle.
2. Hold the pump spray about 250mm (10in.) from the rug and spray the soiled area. For large areas do a section at a time. Do not over-wet.
3. Using a damp foam sponge or white cloth, whisk the fibers causing a foam to occur.
4. Rinse out the sponge and wipe over the treated area removing the residual foam. Repeat if necessary.
5. Wipe over the surface with a towel to remove excess moisture.
6. Allow to dry thoroughly and brush to restore fluffiness.

Washing smaller rugs:
Hand wash your long wool sheepskin rug in warm water (40 C/108 F) using Sheepskin Wash/Shampoo.

Wholesale availability

Absolutely! Just contact me via e-mail:

Custom and personalized orders

Absolutely! Just contact me via e-mail:

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